Being a server at Buffalo Wild Wings is an exciting, fast-paced job, particularly attractive for those who thrive in a high-energy environment. Servers here play a crucial role in maintaining a positive atmosphere that draws customers in for great food, cold drinks, and the best place to catch a game. However, the responsibilities of a server at Buffalo Wild Wings go far beyond simply taking orders and delivering food. Servers must embody the brand’s values and help create a memorable dining experience that keeps guests coming back.
In this article, we will explore the various aspects of the job, the key responsibilities, the challenges servers face, the unique culture of Buffalo Wild Wings, and the opportunities for growth and development within the company. By the end of this article, you will have a comprehensive understanding of what it takes to be a successful server at Buffalo Wild Wings.
Buffalo Wild Wings: An Overview of the Brand
Before diving into the specifics of a server’s role, it is essential to understand the brand that servers represent. Buffalo Wild Wings is not your typical restaurant. It is a destination for sports fans, families, and groups of friends. For example, people come to watch the game and enjoy a meal. Additionally, they immerse themselves in a lively atmosphere. The restaurant is also known for its wide variety of wing flavors. Furthermore, cold beers and signature sauces are popular choices. All of this is set against large TV screens. Consequently, sports are broadcast from every angle, creating a vibrant setting.
Buffalo Wild Wings’ emphasis on creating a fun, welcoming environment is at the heart of everything the brand does. The servers are integral to delivering that experience. They are the face of the brand, the ones responsible for making sure that every guest feels like they are part of the action.
The Importance of Game Day
Game days at Buffalo Wild Wings are a major event. The restaurant is packed with excited sports fans, and the atmosphere is electric. As a server, your role is to enhance that excitement while ensuring that service runs smoothly. On game days, the restaurant operates at full capacity, and servers must be prepared to manage multiple tables, handle large orders, and keep the energy up, all while maintaining excellent customer service.
This unique aspect of working at Buffalo Wild Wings sets the server role apart from similar jobs in other casual dining restaurants. The fast-paced environment requires a specific set of skills, including multitasking, speed, and an ability to engage with guests who are there for more than just a meal they are there for the experience.
Core Responsibilities of a Server at Buffalo Wild Wings
At Buffalo Wild Wings, servers are tasked with a wide range of responsibilities. Each task is crucial to the restaurant’s overall operations and directly impacts the guest experience. While the core duties of a server may be similar to those in other restaurants, Buffalo Wild Wings adds a few extra layers of complexity due to the nature of the establishment and the high-energy environment.
Greeting Guests
One of the most important aspects of a server’s job is the initial greeting. When a guest enters the restaurant, the server is often the first person they interact with. As such, servers must set the tone for the rest of the dining experience. The standard is to greet guests within 45 seconds of them sitting down. This greeting must be friendly, welcoming, and energetic. Servers are encouraged to tailor their greeting based on the type of guest they are serving. For example, a server might take a different approach when greeting a family with young children than they would when greeting a group of friends watching the big game.
Servers are also expected to engage with guests beyond the standard greeting. They should ask questions like, “What brings you in today?” or “Are you here to catch the game?” This not only helps create a connection with the guests but also allows the server to anticipate their needs more effectively. If a group is there for a business lunch, the server might focus on quick, efficient service. If they are there for game day, the server may offer recommendations on snacks, drinks, and game-friendly foods.
Taking Orders and Upselling
Once guests are seated and comfortable, the server takes their order. Taking orders at Buffalo Wild Wings involves more than just writing down what the guest wants. Servers must be knowledgeable about the menu and able to offer suggestions, including different wing sauces, drink pairings, and popular appetizers. For example, if a guest orders a basket of wings, the server might suggest adding an extra side of fries or trying a new sauce flavor.
Upselling is an essential part of a server’s role at Buffalo Wild Wings. The company offers several promotions and special menu items, and servers are encouraged to promote these options to guests. For example, if there’s a special deal on appetizers, the server might suggest that a group of guests start with a shareable platter. Not only does this increase the guest’s enjoyment, but it also helps boost the server’s tips and contributes to the restaurant’s overall sales.
Delivering Food and Drinks
After taking the order, servers are responsible for delivering food and drinks promptly and correctly. Buffalo Wild Wings emphasizes the importance of delivering food as soon as it is ready, ensuring that it arrives hot and fresh. Servers should also ensure that all drinks are delivered within two minutes of being ordered, and they must continuously monitor the table to ensure that drinks are refilled as needed.
Accuracy is critical when delivering orders. Servers must confirm that each guest receives the correct meal, and they should check back with the table within two minutes or two bites to ensure that everything is satisfactory. This step is particularly important during busy periods, as guests are more likely to have specific requests or modifications to their orders.
Beyond delivering food, servers must maintain a clean and organized dining area. Pre-bussing is a key responsibility, ensuring that plates, glasses, and utensils are cleared away as soon as guests are finished with them. This not only keeps the dining area tidy but also improves the guest experience by making it easier for them to enjoy their meal without clutter on the table.
Handling Payments and Thanking Guests
Once the meal is over, servers are responsible for processing payments. Buffalo Wild Wings servers must be able to handle various forms of payment, including cash, credit cards, and mobile payments. They should also be familiar with the restaurant’s loyalty programs and be able to explain how guests can use their points or redeem rewards.
After processing the payment, servers are expected to thank guests for visiting and invite them to return. This simple gesture goes a long way in creating a positive lasting impression. Servers should always take the time to ensure that guests leave the restaurant feeling satisfied and appreciated.
Upselling and Menu Knowledge
Upselling is one of the most critical skills that a server at Buffalo Wild Wings needs to develop. While taking orders is important, a server’s ability to make suggestions that enhance the guest’s experience can significantly impact both the guest’s satisfaction and the restaurant’s revenue. Additionally, upselling can help boost a server’s tips, as guests who feel that they received excellent service are more likely to leave generous gratuities.
Knowing the Menu Inside and Out
Buffalo Wild Wings has an extensive menu, and it is essential for servers to be familiar with every item. This includes knowing the different flavors of wings, the various types of beverages (both alcoholic and non-alcoholic), and the daily specials. Servers should be able to answer questions such as “What are your most popular wing flavors?” or “Which beers pair well with spicy foods?”
Menu knowledge also extends to understanding dietary restrictions and being able to provide recommendations for guests with specific needs. For example, a server might suggest gluten-free options or recommend a lower-calorie sauce for a guest who is watching their intake.
To be effective in upselling, servers must be able to read their tables and make recommendations that suit the guests’ preferences. If a group is celebrating a special occasion, the server might suggest upgrading to a premium beer or trying a shareable dessert. On game days, when groups of friends are gathered around the TV, servers might recommend a variety of appetizers to share, such as nachos, fries, and mozzarella sticks.
Highlighting Specials and Promotions
Buffalo Wild Wings frequently runs promotions, such as discounts on wings or special drink deals during happy hour. Servers should always be aware of these promotions and be prepared to inform guests about them. Promotions are an excellent opportunity to upsell, as guests are more likely to order additional items when they feel like they are getting a good deal.
For example, if there is a promotion on boneless wings, the server might suggest that a guest add an extra order to their meal. Or, if there is a drink special, the server might recommend pairing the meal with a signature cocktail or a specific beer that complements the food.
Effective upselling requires a balance between being informative and not being overly pushy. Servers should always aim to enhance the guest’s experience without making them feel pressured to order more than they want.
Challenges of Serving at Buffalo Wild Wings
While working at Buffalo Wild Wings can be rewarding, it also comes with its fair share of challenges. Servers must be prepared to handle difficult situations, manage high-pressure environments, and navigate the unique dynamics of the restaurant.
Managing Stress During Peak Hours
One of the most significant challenges of working at Buffalo Wild Wings is managing stress during busy periods. The restaurant is often at its busiest during sports events, particularly major games like the Super Bowl, World Series, or NBA Finals. On these days, the restaurant can be packed with excited fans, and the pace of service can be overwhelming.
Servers must be able to remain calm under pressure and stay organized, even when they are juggling multiple tables. It is essential to keep track of orders, remember guests’ preferences, and ensure that food and drinks are delivered promptly. This requires excellent time management skills and the ability to prioritize tasks effectively.
Multitasking is another critical skill for servers at Buffalo Wild Wings. Servers often have to take orders, deliver food, refill drinks, and engage with guests all at the same time. Being able to multitask efficiently is key to ensuring that service runs smoothly, even during the busiest periods.
Handling Difficult Guests
Another challenge servers face is dealing with difficult guests. Whether it’s a guest who is unhappy with their meal, a table that feels they’ve waited too long for service, or a group that has had too much to drink, servers must be prepared to handle a variety of situations. Conflict resolution and de-escalation skills are critical in these scenarios.
Buffalo Wild Wings emphasizes the importance of guest satisfaction, and servers are expected to go above and beyond to ensure that every guest leaves happy. This may involve offering a complimentary appetizer or dessert, replacing a meal, or simply taking the time to listen to the guest’s concerns and finding a solution that works for them. Learning how to deal difficult customers is a crucial skill that can help servers resolve conflicts calmly and effectively.
Physical and Mental Demands of the Job
The physical and mental demands of being a server at Buffalo Wild Wings should not be underestimated. Servers are on their feet for the majority of their shifts, often walking several miles throughout the course of a day. In addition to standing and walking, servers must also be able to lift and carry heavy trays of food and beverages, sometimes weighing up to 50 pounds.
The mental demands of the job are equally challenging. Servers must be able to stay focused and organized, even during busy periods when the restaurant is at full capacity. It’s important to be able to handle multiple tasks at once, such as taking orders, delivering food, and engaging with guests. Servers must also be able to think on their feet and adapt to changing circumstances.
For example, if the kitchen is running behind and food orders are delayed, servers must be able to manage the guests’ expectations and communicate any delays clearly and politely. They may also need to find creative solutions to keep guests satisfied, such as offering complimentary appetizers or refills while they wait.
Teamwork and Collaboration
At Buffalo Wild Wings, teamwork is essential to the success of the restaurant. Servers must work closely with other members of the team, including kitchen staff, bartenders, hosts, and managers. Effective communication and collaboration are key to ensuring that service runs smoothly, especially during peak hours.
Communicating with the Kitchen and Bar
One of the most important aspects of teamwork is communication between servers and the kitchen. Servers must ensure that orders are communicated clearly. Additionally, they must communicate accurately to the kitchen staff. Furthermore, servers need to stay updated on the status of orders. If the kitchen is running behind, servers must inform the guests. Moreover, if there are any issues with the food, it’s their responsibility. Consequently, they must manage the guests’ expectations.
Similarly, servers must maintain strong communication with the bar staff. Given the high volume of drink orders, servers must stay in constant communication with bartenders. For example, this is especially true during game days and happy hour. As a result, drinks are delivered promptly. Additionally, if a guest orders a specialty drink, servers should work closely with bartenders. Furthermore, when it comes to complex cocktails, they ensure the drink is made correctly. Ultimately, the drink should be delivered to the table without delay.
Supporting Fellow Servers
Teamwork among servers is also crucial. Buffalo Wild Wings encourages a collaborative environment where servers support each other to ensure that the restaurant operates efficiently. This might involve helping a fellow server by delivering food to their table, clearing plates, or assisting with large parties.
By working together, servers can create a more cohesive and efficient service experience for guests. Supporting each other also helps alleviate some of the stress that comes with serving in a fast-paced environment. When servers collaborate effectively, they are better able to manage their tables, provide excellent service, and maintain a positive atmosphere in the restaurant.
Opportunities for Career Growth
Buffalo Wild Wings is a company that values its employees and offers opportunities for growth and advancement. Many servers who start in entry-level positions have the potential to move up within the company, taking on roles with more responsibility and higher pay.
Moving into Leadership Roles
Servers who demonstrate strong leadership skills may be promoted. For instance, excellent customer service and a commitment to the restaurant’s values are key. As a result, they may become shift leaders or assistant managers. In these roles, employees oversee daily operations. Additionally, they are responsible for managing staff. Furthermore, they ensure that service standards are upheld.
Leadership roles at Buffalo Wild Wings also involve handling more complex tasks, such as managing inventory, scheduling staff, and addressing guest concerns. These positions require strong organizational skills, problem-solving abilities, and the ability to manage a team effectively.
For servers interested in a long-term career, leadership roles at Buffalo Wild Wings are valuable. Moreover, these roles provide valuable experience. Additionally, they open the door to further opportunities. For example, servers can pursue general manager positions. Furthermore, they may explore roles in corporate leadership.
Building Transferable Skills
Even for servers who do not plan to stay in the restaurant industry long-term, the skills gained at Buffalo Wild Wings are highly transferable to other fields. Working in a fast-paced environment helps servers develop strong multitasking, time management, and communication skills. These skills are valuable in a wide range of industries, from retail and customer service to hospitality and event management.
In addition to building transferable skills, working as a server at Buffalo Wild Wings can provide valuable networking opportunities. Servers interact with a wide range of guests. For instance, they engage with sports fans and business professionals. Additionally, building positive relationships with guests is important. Consequently, this can lead to new career opportunities outside the restaurant industry.
Conclusion: Why the Role of a Server at Buffalo Wild Wings Matters
Serving at Buffalo Wild Wings is not just a job it’s an experience. Servers are at the forefront of creating a lively, engaging atmosphere that keeps guests coming back for more. The job comes with its challenges. For example, managing busy game days can be tough. Additionally, handling difficult guests adds to the pressure. However, it also offers numerous rewards. For instance, there is the opportunity to build lasting relationships with guests. Moreover, there is potential for career advancement within the company.
Servers at Buffalo Wild Wings play a vital role in the restaurant’s success. They are the ones who ensure every guest enjoys their experience. Whether guests are there to watch the game, the staff plays a crucial role. Furthermore, they ensure that the experience is enjoyable. Guests may also come to enjoy a meal with friends or celebrate a special occasion. By providing excellent service and engaging with guests, servers make a difference. Additionally, they embody the spirit of the brand. Consequently, servers help create the ultimate social experience. As a result, Buffalo Wild Wings becomes a favorite destination. Both sports fans and food lovers alike enjoy the experience.
For those who thrive in a fast-paced, high-energy environment, a career as a server at Buffalo Wild Wings can be incredibly fulfilling. Furthermore, if you enjoy interacting with people, this role could be perfect for you. It also offers the opportunity to develop valuable skills. Additionally, you can earn competitive pay while being part of a dynamic team. Above all, the team is passionate about creating memorable experiences for every guest who walks through the door.